Terms and conditions

Ordering information

Thank you for your interest in our products! In order to serve you in the best possible way, we think that our communication is personal after purchase / order. We strive to serve you as well as possible and to answer each question personally. Our products include options, when you have completed your purchase / order, you’ll receive an email or phone call to confirm the desired options and delivery terms together.

Terms & Conditions

Unless otherwise stated, the products are shipped 100% ready for use. We deliver our products globally, pre-paid, fully insured by the sender (costs included in shipping costs).

Payment options

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181 830
Business ID 2122839-7

We also accept prepayment by payment order / bank transfer, we will send prepayment information via email, if you like to use the PayPal payment method we have an additional fee of +5%.

Shipping costs

Our products are delivered in Finland via Post or Matkahuolto and abroad via Post. We will declare the amount of shipping costs when setting options and delivery terms based on location, size and weight. Our shipping cost does not include additional costs such as import tax, import duty, commission fees, etc. because these costs are responsible by the recipient / customer. After the order is sent, we will send an email containing the tracking number. Shipments are insured by the sender, which is included in the shipping costs.

Warranty and return policies

We guarantee our products to be 100% ready for use. Your customer satisfaction is our most important goal. . Our products have a limited 10-year warranty on the first-time buyer, while the  warranty seal remains intact, the tubes and speakers have a 3-month limited warranty. Warranty repairs and refunds are handled on a case-by-case basis at our discretion. We offer a 48-hour approval period for Monster Amplifier or Visual Clone Guitar. If you are not satisfied with the product, please let us know within 48 hours of arrival. We process the return on a case-by-case basis, after which it is possible to send the product back with the same packaging material and in the same condition as it was sent. If the warranty or right of return (48h from the receipt of the product) is valid, the customer is responsible for the cost of sending the product to us as insured. In the case of refunds, all related costs, such as any cargo and 10% re-storage charge, will be deducted from the amount paid. The refund may be waived if the product is not insured by the customer.